Sync changelog 2026 05 01

Intercom Sync Changelog — 2026-05-01

Sync run at 2026-05-01T20:45:29.489Z

Updated Articles

• Attaching Photos and Files to Estimates and Invoices — core-platform/invoices-estimates/attaching-photos-and-files-to-estimates-and-invoices.mdx (Intercom updated 2026-05-01)
• Adding Labor to Estimates & Invoices — core-platform/invoices-estimates/adding-labor-to-estimates-invoices.mdx (Intercom updated 2026-05-01)
• Creating an Estimate — core-platform/invoices-estimates/creating-an-estimate.mdx (Intercom updated 2026-05-01)
• Creating an Invoice — core-platform/invoices-estimates/creating-an-invoice.mdx (Intercom updated 2026-05-01)
• Requesting a Customer Signature — core-platform/invoices-estimates/requesting-a-signature.mdx (Intercom updated 2026-04-29)
• QuickBooks Time Integration — accounting/quickbooks-online/quickbooks-time-formerly-tsheets.mdx (Intercom updated 2026-04-29)
• Pre-Sync: QuickBooks Desktop — accounting/quickbooks-desktop/pre-sync-quickbooks-desktop.mdx (Intercom updated 2026-05-01)
• FieldPulse Payments Application — growth/fp-payments/fieldpulse-payments-application.mdx (Intercom updated 2026-04-22)
• Collecting Payments: 3 General Methods — growth/fp-payments/collecting-payments.mdx (Intercom updated 2026-05-01)
• Material Lists - Offline Mode — core-platform/material-list/material-lists-offline-mode.mdx (Intercom updated 2026-04-20)
• CHIIRP Integration — integrations/other/chiirp.mdx (Intercom updated 2026-04-29)
• Acorn Finance Integration — integrations/other/acorn-finance.mdx (Intercom updated 2026-04-29)
• CompanyCam Integration — integrations/other/companycam.mdx (Intercom updated 2026-04-29)
• Free2Grow Integration — integrations/other/free2grow.mdx (Intercom updated 2026-04-29)
• HighLevel Integration — integrations/other/highlevel.mdx (Intercom updated 2026-04-29)
• The Granite Group Integration — integrations/other/the-granite-group.mdx (Intercom updated 2026-04-29)
• XAPPAI Integration — integrations/other/xappai.mdx (Intercom updated 2026-04-29)
• HazardCo Integration (Australia) — integrations/other/hazardco-aus.mdx (Intercom updated 2026-04-29)
• Marketing 360 Integration — integrations/other/marketing-360.mdx (Intercom updated 2026-04-29)
• Mailchimp Integration — integrations/other/mailchimp.mdx (Intercom updated 2026-04-29)
• Trinity Warranty Integration — integrations/other/trinity-warranty.mdx (Intercom updated 2026-04-29)
• Winsupply Costbook Integration — integrations/other/winsupply-costbook.mdx (Intercom updated 2026-04-29)
• NiceJob Integration — integrations/other/nicejob.mdx (Intercom updated 2026-04-29)
• City Electric Supply Integration — integrations/other/city-electric-supply.mdx (Intercom updated 2026-04-29)
• Signpost Integration — integrations/other/signpost.mdx (Intercom updated 2026-04-29)
• The Seal Integration — integrations/other/the-seal.mdx (Intercom updated 2026-04-29)
• Asset Reports — core-platform/reporting/asset-reports.mdx (Intercom updated 2026-04-21)
• Job Reports — core-platform/reporting/job-reports.mdx (Intercom updated 2026-04-21)
• What’s the difference between a feedback request and technical support request? — core-platform/general-ui-ux/what-s-the-difference-between-a-feature-request-and-technical-support-request.mdx (Intercom updated 2026-04-29)
• What data can I import into FieldPulse? — core-platform/general-ui-ux/what-data-can-i-import-into-fieldpulse.mdx (Intercom updated 2026-04-30)
• Setting Up Your Account — core-platform/general-ui-ux/setting-up-your-account.mdx (Intercom updated 2026-04-22)
• Mobile App Overview - Limited Agents — core-platform/general-ui-ux/mobile-app-overview-limited-agents.mdx (Intercom updated 2026-04-17)
• Supported Devices and Browsers — core-platform/general-ui-ux/what-devices-and-browsers-are-compatible-with-fieldpulse-engage.mdx (Intercom updated 2026-05-01)
• Self-Importing Data with Google Sheets — core-platform/general-ui-ux/self-importing-with-google-sheets.mdx (Intercom updated 2026-04-20)
• Adjusting Screen Contrast and Display Themes on Windows and macOS — core-platform/general-ui-ux/tailor-your-display-a-guide-to-screen-contrast-and-theme-adjustments-on-windows-and-macos.mdx (Intercom updated 2026-04-29)
• Offline Mode Overview — core-platform/general-ui-ux/offline-mode-overview.mdx (Intercom updated 2026-05-01)
• April 2026 — core-platform/general-ui-ux/april-2026.mdx (Intercom updated 2026-04-21)
• Upcoming FieldPulse360 Sessions — core-platform/general-ui-ux/fieldpulse360-upcoming-sessions.mdx (Intercom updated 2026-04-22)
• Setting Up Item List & Inventory — core-platform/inventory/setting-up-item-list-inventory.mdx (Intercom updated 2026-05-01)
• Serialized Inventory — core-platform/inventory/serialized-inventory.mdx (Intercom updated 2026-04-21)
• Google Calendar Integration — core-platform/scheduling/google-calendar.mdx (Intercom updated 2026-04-29)
• Setting Working Hours for Multi-Day Jobs — core-platform/scheduling/schedule-working-hours-for-multi-day-jobs-services.mdx (Intercom updated 2026-04-20)
• Setting the Default Calendar Start Date — core-platform/scheduling/default-starting-calendar-date.mdx (Intercom updated 2026-04-20)
• Tracking Lunch Breaks — core-platform/scheduling/tracking-lunch-breaks-in-fieldpulse.mdx (Intercom updated 2026-04-20)
• Using the Schedule Map View — core-platform/scheduling/schedule-map-view.mdx (Intercom updated 2026-04-20)
• User Roles — core-platform/user-management/user-roles.mdx (Intercom updated 2026-04-22)
• Master Account Franchise: Multi-Business Management & Reporting — core-platform/user-management/master-account-franchise-multi-business-management-reporting.mdx (Intercom updated 2026-04-21)
• Creating a Job — core-platform/jobs/creating-a-job.mdx (Intercom updated 2026-04-29)
• Setting a Customer Arrival Window — core-platform/jobs/customer-arrival-window.mdx (Intercom updated 2026-04-20)
• Subtasks — core-platform/jobs/subtasks.mdx (Intercom updated 2026-04-30)
• Managing Unassigned & Unscheduled Jobs — core-platform/jobs/unassigned-unscheduled-jobs.mdx (Intercom updated 2026-04-20)
• Job Templates — core-platform/jobs/job-templates.mdx (Intercom updated 2026-04-29)
• Marking All Notifications as Read — growth/engage/engage-mark-all-as-read.mdx (Intercom updated 2026-04-20)
• Setting Up Ring Duration — growth/engage/engage-ring-duration.mdx (Intercom updated 2026-04-20)
• Blocking a Phone Number — growth/engage/blocking-numbers-in-engage.mdx (Intercom updated 2026-04-20)
• Setting Up Caller ID — growth/engage/caller-id.mdx (Intercom updated 2026-04-20)
• Setting Up Call Routing — growth/engage/call-routing.mdx (Intercom updated 2026-04-20)
• Setting Up Working Hours — growth/engage/engage-working-hours.mdx (Intercom updated 2026-04-20)
• Setting Up Voicemail — growth/engage/engage-voicemails.mdx (Intercom updated 2026-04-20)
• 10DLC Compliance — growth/engage/10dlc-information.mdx (Intercom updated 2026-04-21)
• Putting a Caller on Hold — growth/engage/engage-call-holding.mdx (Intercom updated 2026-04-20)
• Assigning a Phone Number to a Lead Source — growth/engage/engage-automatically-designated-lead-sources.mdx (Intercom updated 2026-04-20)
• Creating Custom Tags in Engage — growth/engage/engage-custom-tags.mdx (Intercom updated 2026-04-20)
• Running a Network Diagnosis in Engage — growth/engage/engage-settings-network-diagnosis.mdx (Intercom updated 2026-04-20)
• Connecting Engage via SIP (Session Initiation Protocol) & DID (Direct Inward Dialing) — growth/engage/sip-session-initiation-protocol-did-direct-inward-dialing-for-engage.mdx (Intercom updated 2026-04-20)
• Yealink VoIP Phone Set Up — growth/engage/yealink-voip-phone-set-up-instructions.mdx (Intercom updated 2026-04-20)
• Marking Payments — growth/payment/marking-payments.mdx (Intercom updated 2026-05-01)
• Reece Integration HVAC Costbook (US) — integrations/reece-us/reece-hvac-costbook-us.mdx (Intercom updated 2026-04-29)
• Reece US Integration Product Categories — integrations/reece-us/reece-us-product-categories.mdx (Intercom updated 2026-04-29)
• Reece Integration (US) — integrations/reece-us/reece-us.mdx (Intercom updated 2026-05-01)
• A Comprehensive Guide to FieldPulse’s Commission Structures — core-platform/commission/a-comprehensive-guide-to-fieldpulse-s-commission-structures.mdx (Intercom updated 2026-05-01)
• Reece maX Integration Branch Quotes (ANZ) — integrations/reece-anz/reece-branch-quotes-anz.mdx (Intercom updated 2026-04-29)
• Reece maX Integration Purchase Orders (ANZ) — integrations/reece-anz/reece-max-purchase-orders-anz.mdx (Intercom updated 2026-04-29)
• Reece maX Integration CMP Pricing (ANZ) — integrations/reece-anz/reece-max-cmp-pricing-anz-only.mdx (Intercom updated 2026-04-29)
• Pricebook — core-platform/dynamic-proposals/pricebook.mdx (Intercom updated 2026-05-01)
• Purchase Orders — core-platform/purchase-orders/purchase-orders.mdx (Intercom updated 2026-05-01)
• Assets — core-platform/assets/assets.mdx (Intercom updated 2026-05-01)
• File Management — core-platform/files/file-management.mdx (Intercom updated 2026-05-01)
• Maintenance Agreements — core-platform/maintenance-agreements/maintenance-agreements.mdx (Intercom updated 2026-04-30)
• Employee Timesheets — core-platform/time-sheets/employee-timesheets.mdx (Intercom updated 2026-05-01)
• Timesheets - Offline Mode — core-platform/time-sheets/timesheets-offline-mode.mdx (Intercom updated 2026-04-20)
• Project Management — core-platform/projects/project-management-overview.mdx (Intercom updated 2026-04-30)
• Viewing Photos and Files on Custom Form PDFs — growth/custom-forms/viewing-photos-files-on-custom-form-pdfs.mdx (Intercom updated 2026-05-01)
• Creating a Custom Form — growth/custom-forms/mastering-custom-forms-a-step-by-step-guide.mdx (Intercom updated 2026-04-24)

New Articles Added

• Completing a Job — accounting/quickbooks-online/completing-a-job.mdx (module: QuickBooks Online, created 2026-04-30)
• Tracking Company Equipment and Assets in FieldPulse — core-platform/location-services/tracking-company-equipment-and-assets-in-fieldpulse.mdx (module: Location Services/Map, created 2026-05-01)
• Reece maX Integration Credit Notes (ANZ) — core-platform/invoices-estimates/reece-max-integration-credit-notes-anz.mdx (module: Invoices/Estimates, created 2025-05-11)
• FieldPulse Live: Ask Us Anything! — core-platform/custom-status-workflow/fieldpulse-live-ask-us-anything.mdx (module: Custom Status/Workflow, created 2026-04-15)
• Custom Forms Reports — growth/custom-forms/custom-forms-reports.mdx (module: Custom Forms, created 2026-04-21)
• Tap to Pay on iPhone — growth/fp-payments/tap-to-pay-on-iphone.mdx (module: FP Payments (Fintech), created 2026-03-30)

Deleted/Unpublished in Intercom (No Action Taken)

These articles exist locally but are no longer published in Intercom.

• estimates mobile app (ID: 6167941) — core-platform/invoices-estimates/estimates-mobile-app.mdx
• invoices mobile app (ID: 6689854) — core-platform/invoices-estimates/invoices-mobile-app.mdx
• sync quickbooks desktop (ID: 9307828) — accounting/quickbooks-desktop/sync-quickbooks-desktop.mdx
• fieldpulse payments legacy (ID: 11907437) — growth/fp-payments/fieldpulse-payments-legacy.mdx
• my business has a complex team structure can we operate in teams (ID: 482415) — core-platform/general-ui-ux/my-business-has-a-complex-team-structure-can-we-operate-in-teams.mdx
• capturing line item images for estimates and invoices mobile app (ID: 11942641) — core-platform/inventory/capturing-line-item-images-for-estimates-and-invoices-mobile-app.mdx
• barcode scanning (ID: 8909267) — core-platform/inventory/barcode-scanning.mdx
• subtasks mobile app (ID: 6690908) — core-platform/jobs/subtasks-mobile-app.mdx
• creating a job mobile app (ID: 6167457) — core-platform/jobs/creating-a-job-mobile-app.mdx
• completing a job mobile app (ID: 6249717) — core-platform/jobs/completing-a-job-mobile-app.mdx
• job templates mobile app (ID: 6689013) — core-platform/jobs/job-templates-mobile-app.mdx
• maintenance agreements mobile app (ID: 8828521) — core-platform/jobs/maintenance-agreements-mobile-app.mdx
• projects mobile app (ID: 6689053) — core-platform/jobs/projects-mobile-app.mdx
• ask a pro from clicks to customers unlocking lead conversion (ID: 10514580) — core-platform/customers/ask-a-pro-from-clicks-to-customers-unlocking-lead-conversion.mdx
• creating a customer mobile app (ID: 6167418) — core-platform/customers/creating-a-customer-mobile-app.mdx
• can i export my customers from fieldpulse (ID: 1126766) — core-platform/customers/can-i-export-my-customers-from-fieldpulse.mdx
• customer communications mobile app (ID: 2517252) — core-platform/customers/customer-communications-mobile-app.mdx
• complete guide to engage network warning messages (ID: 10289678) — growth/engage/complete-guide-to-engage-network-warning-messages.mdx
• pricebook mobile app (ID: 6250080) — growth/pricebook/pricebook-mobile-app.mdx
• payments mobile app (ID: 6209709) — growth/payment/payments-mobile-app.mdx
• purchase orders mobile app (ID: 6690871) — core-platform/purchase-orders/purchase-orders-mobile-app.mdx
• timesheets mobile app (ID: 6689126) — core-platform/time-sheets/timesheets-mobile-app.mdx
• custom status timesheet triggers (ID: 9028403) — core-platform/time-sheets/custom-status-timesheet-triggers.mdx

Protected Articles with Pending Changes (Manual Review)

These files have custom formatting and were not auto-updated. Review the sync report diffs.

• Can I create custom fields for my customer profiles? — core-platform/customers/can-i-create-custom-fields-for-my-customer-profiles.mdx (Intercom updated 2025-09-15)
• Can I use GPS coordinates as addresses? — core-platform/customers/can-i-use-gps-coordinates-as-addresses.mdx (Intercom updated 2025-09-15)
• Customer Record: FieldPulse Character Limits and Validation Rules — core-platform/customers/customer-record-fieldpulse-character-limits-and-validation-rules.mdx (Intercom updated 2025-09-15)
• Wisetack Consumer Financing Integration — core-platform/customers/wisetack-consumer-financing.mdx (Intercom updated 2026-04-29)
• Customer Account Structures: Parent/Child vs. Multi-Location — core-platform/customers/understanding-parent-child-vs-multi-location-account-structures-in-fieldpulse.mdx (Intercom updated 2026-04-20)
• Custom Fields on Customer Records — core-platform/customers/custom-fields-on-customer-records.mdx (Intercom updated 2025-09-15)
• Custom Tags for Customers — core-platform/customers/custom-tags-for-customers.mdx (Intercom updated 2025-09-15)
• Creating a Customer — core-platform/customers/creating-a-customer.mdx (Intercom updated 2026-05-01)
• Customers & Scheduling: Quick Start — core-platform/customers/customers-scheduling.mdx (Intercom updated 2026-04-15)
• Importing Customers — core-platform/customers/importing-customers.mdx (Intercom updated 2025-09-15)
• Exporting Customers — core-platform/customers/exporting-customers.mdx (Intercom updated 2026-04-29)
• Multi-Location & Multi-Contact Customers — core-platform/customers/multi-location-multi-contact-customers.mdx (Intercom updated 2026-02-17)
• Customer Notification Preferences — core-platform/customers/customer-notification-preferences.mdx (Intercom updated 2026-03-03)
• Merging Duplicate Customer Records — core-platform/customers/customer-merge.mdx (Intercom updated 2026-04-20)
• Creating Related Customers — core-platform/customers/creating-related-customers.mdx (Intercom updated 2025-09-15)
• Tracking Lead Sources — core-platform/customers/tracking-lead-sources.mdx (Intercom updated 2025-02-24)
• FieldPulse360: How to get FieldPulse to do the most for your workflows - Part 2: Automatic Customer Communications & Notification Settings — core-platform/customers/fieldpulse360-how-to-get-fieldpulse-to-do-the-most-for-your-workflows-part-2-automatic-customer-communications-notification-settings.mdx (Intercom updated 2025-08-12)
• Customer Communications — core-platform/customers/customer-communications.mdx (Intercom updated 2026-04-30)
• Customer Portal — core-platform/customers/customer-portal.mdx (Intercom updated 2026-04-15)
• What information do customer profiles contain? — core-platform/customers/what-information-do-customer-profiles-contain.mdx (Intercom updated 2025-09-15)
• Can I import my customers? — core-platform/customers/can-i-import-my-customers.mdx (Intercom updated 2025-09-15)
• Can I manage customers with multiple locations or related customers? — core-platform/customers/can-i-manage-customers-with-multiple-locations-or-related-customers.mdx (Intercom updated 2025-09-15)
• Can I use FieldPulse to communicate with my customers? — core-platform/customers/can-i-use-fieldpulse-to-communicate-with-my-customers.mdx (Intercom updated 2025-09-15)
• Can I store secondary contacts and contact methods for customer profiles? — core-platform/customers/can-i-store-secondary-contacts-and-contact-methods-for-customer-profiles.mdx (Intercom updated 2025-09-15)
• When a customer is created in FieldPulse, is a unique customer ID assigned to each customer? — core-platform/customers/when-a-customer-is-created-in-fieldpulse-is-a-unique-customer-id-assigned-to-each-customer.mdx (Intercom updated 2026-02-03)
• Can I create custom tags for my customers? — core-platform/customers/can-i-create-custom-tags-for-my-customers.mdx (Intercom updated 2025-09-15)
• FieldPulse360: Customers & Scheduling — core-platform/customers/fieldpulse360-customers-scheduling.mdx (Intercom updated 2025-09-15)
• Can I have residential and commercial customers in FieldPulse? — core-platform/customers/can-i-have-residential-and-commercial-customers-in-fieldpulse.mdx (Intercom updated 2025-09-15)
• Are customer communications always tied to the main parent contact, even if a specific contact is selected for a job? — core-platform/customers/are-customer-communications-always-tied-to-the-main-parent-contact-even-if-a-specific-contact-is-selected-for-a-job.mdx (Intercom updated 2025-11-26)
• What time do communications send from FieldPulse to my customers? — core-platform/customers/what-time-do-communications-send-from-fieldpulse-to-my-customers.mdx (Intercom updated 2026-01-05)
• FieldPulse360: Customer Communications — core-platform/customers/fieldpulse360-customer-communications.mdx (Intercom updated 2025-09-15)

Summary

Action	Count
Articles updated	84
New articles added	6
New articles unclassified	0
Deleted/unpublished (flagged)	23
Protected (manual review)	31
Unchanged	290