> ## Documentation Index
> Fetch the complete documentation index at: https://help.fieldpulse.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Using Engage

> Using Engage — FieldPulse Help Center

<CardGroup cols={2}>
  <Card title="Creating Custom Tags in Engage" href="/features-add-ons/engage-phone-system/using-engage/creating-custom-tags-in-engage">
    Within Engage, you have the ability to create custom tags for all of your Calls, Conversations, and Voicemails. By utilizing tags, it allows you to better…
  </Card>

  <Card title="Assigning a Phone Number to a Lead Source" href="/features-add-ons/engage-phone-system/using-engage/assigning-a-phone-number-to-a-lead-source">
    Use automatically designated lead sources in Engage to attribute calls to the correct marketing sources, offering insights for optimizing ad spend and…
  </Card>

  <Card title="Marking All Notifications as Read" href="/features-add-ons/engage-phone-system/using-engage/marking-all-notifications-as-read">
    Take control of your notifications! This admin-only feature will be available on the Conversations, Voicemails, and Calls pages within Engage. When…
  </Card>

  <Card title="Putting a Caller on Hold" href="/features-add-ons/engage-phone-system/using-engage/putting-a-caller-on-hold">
    Engage users can now place calls on hold effortlessly through both the web and mobile apps. You can manage multiple calls at a time—in any mix of active…
  </Card>

  <Card title="Blocking a Phone Number" href="/features-add-ons/engage-phone-system/using-engage/blocking-a-phone-number">
    Blocking numbers in the Engage system is a straightforward process that can help streamline your communication by filtering out unwanted calls and…
  </Card>

  <Card title="Additional Contacts & Alternate Phone Numbers" icon="file-lines" href="/features-add-ons/engage-phone-system/using-engage/additional-contacts-alternate-phone-numbers">
    Beyond using the primary contact and phone number, Engage lets you view calls and SMS under each additional contact, or use the alternate phone number…
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  <Card title="Do Not Disturb" icon="file-lines" href="/features-add-ons/engage-phone-system/using-engage/do-not-disturb">
    Turning on Do Not Disturb will send your calls directly to voicemail without ringing on your device. For example, you may want to turn on Do Not Disturb…
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  <Card title="Transfers in Engage (Non SIP)" icon="file-lines" href="/features-add-ons/engage-phone-system/using-engage/transfers-in-engage-non-sip">
    The FieldPulse Engage web application supports blind transfers. This is the only type of transfer currently available.
  </Card>

  <Card title="Using Filters & Sorting" icon="file-lines" href="/features-add-ons/engage-phone-system/using-engage/using-filters-sorting">
    Engage gives you a few ways to cut through a long list of conversations, calls, and voicemails: custom filters, quick filter tabs, and sorting. This…
  </Card>
</CardGroup>