> ## Documentation Index
> Fetch the complete documentation index at: https://help.fieldpulse.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How to Reach FieldPulse Support

> Reach a FieldPulse rep by email, phone, or live chat — with US and Australia phone lines and hours — and where to check first for a faster answer.

> **Who uses this:** Anyone who needs help from the FieldPulse support team. **Availability:** Staffed phone lines cover the United States and Australia.

You can reach FieldPulse support three ways: email, phone, or live chat. Send an email at any time, and call or start a live chat during business hours in your region.

## Overview

FieldPulse support gives you three ways to get a rep: email for anything that is not urgent, phone for the two staffed regional lines, and live chat from inside the web app. Use whichever channel fits the moment.

## Before you begin

* Check the [FieldPulse Help Center](/) and [Getting Help, Reporting Issues & Requesting Features Overview](/troubleshooting/getting-help/getting-help) first — many questions have a documented answer you can act on right away.

* When you contact support, have your account details and a clear description of what you were doing when the issue came up, so the rep can help faster.

## Email support

Email support at [support@fieldpulse.com](mailto:support@fieldpulse.com) at any time. Email is best for questions that are not urgent and for anything where a screenshot or attachment helps explain the issue.

## Phone support

Call the line for your region during its business hours.

| **Region**    | **Phone**       | **Hours**                     |
| ------------- | --------------- | ----------------------------- |
| United States | 469-382-5668    | Monday–Friday, 7 AM–6 PM CST  |
| Australia     | +61 3 9917 5448 | Monday–Friday, 8 AM–5 PM AEST |

## Live chat

Start a live chat with the support team from inside the web app.

1. Look for the **live chat** icon in the bottom-right corner of the web app.

   <img src="https://mintcdn.com/fieldpulse/GvkZI33wpfhloUDW/static/images/_api/9117978-how-to-reach-fieldpulse-support/live-chat.png?fit=max&auto=format&n=GvkZI33wpfhloUDW&q=85&s=921f428b19db15058dcd3bd63578eaa8" alt="Live chat icon — a navy circular button with a white question mark, shown in the bottom-right corner of the FieldPulse web app" width="185" height="148" data-path="static/images/_api/9117978-how-to-reach-fieldpulse-support/live-chat.png" />

2. Select the icon to open the chat window.

3. Type your question to start a conversation with a rep.

Live chat is staffed during the same business hours as the phone lines for your region.

## FAQs

### What is the fastest way to reach support?

For a quick question during business hours, live chat in the bottom-right corner of the web app is usually fastest. For anything that needs a screenshot or extra detail, email [support@fieldpulse.com](mailto:support@fieldpulse.com).

### How do I contact support from outside the US and Australia?

The staffed phone lines cover the US and Australia. From other regions, use email or live chat.

## Related articles

* [Getting Help, Reporting Issues & Requesting Features Overview](/troubleshooting/getting-help/getting-help)

* [After Setup Overview](/getting-started/next-steps/after-setup)

You have reached support when you have picked the channel that fits — email, the right regional phone line, or live chat in the web app — and given the rep enough detail to help on the first try.


## Related topics

- [Welcome to FieldPulse](/getting-started/welcome/overview.md)
- [After Setup Overview](/getting-started/next-steps/after-setup.md)
- [Getting Help](/troubleshooting/getting-help/index.md)
- [How to Manage Purchase Orders](/inventory-materials/purchase-orders/managing.md)