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Who uses this: Business owners and Admins deciding how customer calls get answered; sending an Engage line to Ruby takes access to that line’s routing settings. Availability: Requires a Ruby Receptionist subscription. Ruby’s receptionists are 100% US-based and available 24/7/365.
Being responsive when customers call is essential for a service business, but a dedicated receptionist is not always practical for a small team. Ruby Receptionist gives you live, US-based virtual receptionists who qualify leads, book appointments, and place outbound calls on your behalf, so a real person answers when your crew is on a job.

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Overview

Ruby Receptionist provides phone, SMS, and live chat coverage for your business:
  • Lead qualification and intake
  • Appointment scheduling and outbound call assistance
  • A hosted VOIP phone app
  • Available 24/7/365, 100% US-based
Ruby’s receptionists are bilingual and hold conversations in English or Spanish. With Ruby, a real person represents your business on the line, which helps callers pick you for their project, become repeat customers, and recommend you to their friends and family.

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Video walkthrough

Video walkthrough: Ruby Receptionist for FieldPulse

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How it works

Ruby is set up on Ruby’s side rather than inside FieldPulse. You sign up for Ruby, choose how calls reach the receptionists, and Ruby handles the conversation.
  • Sign up for Ruby. Learn more and get started on the Ruby for FieldPulse page.
  • Send calls from Engage. Route calls from your Engage phone line to Ruby through your phone tree, by forwarding the line, or by redirecting the line after working hours. See Setting Up Call Routing and Setting Up Working Hours.
  • Let Ruby work the call. Ruby’s receptionists capture potential customers’ contact information, answer questions with unscripted problem solving, place outbound calls on your behalf, qualify incoming leads, and route calls to the right team member.
Use promo code FIELDPULSE to receive $75 off.

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Availability

  • Ruby Receptionist is a separate subscription that you sign up for with Ruby, not through FieldPulse. See Ruby’s plans and pricing.
  • Receptionists are 100% US-based, bilingual in English and Spanish, and available 24/7/365.
  • Calls reach Ruby from an Engage phone line through the phone tree, line forwarding, or an after-hours redirect.

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FAQs

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Can I forward an Engage phone line to Ruby Receptionist?

Yes. Use the phone tree, forward your line, or redirect your line after working hours.

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What does Ruby Receptionist cost?

See Ruby’s plans and pricing.