Communications

The communications tab allows you to oversee all communications sent from your team, as well as to sort them by record type and view the status of each…

The communications tab allows you to oversee all communications sent from your team, as well as to sort them by record type and view the status of each communication.

To access communications, navigate to Management in the left-side menu, then click Communications.

You can view all communications, or sort them by related record type using the tabs at the top of the screen.

You can also view details about each communication, including:

• User who sent the communication

• Sent date and time

• Status

• Customer

• Related record

• Full message

Check out this table to learn more about the various communication statuses:

Status	Meaning
Delivered	The message has been successfully delivered to your customer.
Clicked	Your customer has clicked on a link in your message.
Opened	Your customer has opened your message.
Bounced	The message has not reached your customer. The reasons may include that the email address does not exist, or that your customer has previously reported your emails as spam.

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Have additional questions?

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