FieldPulse Payments

FieldPulse Payments

Want to collect and track customer payments directly in FieldPulse? FieldPulse Payments makes the process seamless and saves you from making yet another account!

We are constantly evolving FieldPulse Payments! With this current version of FieldPulse Payments you have the option to enable Next-Day Funding. A feature that offers next-business-day deposits on card and validated ACH payments. You also can utilize Card Fee Recovery. To get started, reach out to us at [e-mail].

You can accept payments in 3 ways:

• Emailing an online payment request via web app or mobile app

• Processing the payment on the mobile app

• Processing the payment on the web app

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Apply for FieldPulse Payments Today

🏦 Fieldpulse Payments Application to learn how 🏦

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Emailing an Online Payment Request

Web App

Here’s how to email an online payment request to the customer along with their FieldPulse invoice. This provides them with a Pay Invoice button in the email so they can pay online with their credit card or ACH.

Web App: Method 1

You will first navigate to the Invoice tab on the left-side of your screen. From there, select or create the invoice that you would like to take payment on. Select Preview to generate the invoice for you.

Once the invoice PDF has been generated, select Email to Customer.

This will display a window where you can adjust the email message and toggle on the Include Payment Request. You will now be able to enter the payment request amount.

You can now send the invoice and payment request to your customer. Once the payment has been processed, the status of the invoice record in FieldPulse will now say Paid. You can view the payment history under Payments as well.

Web App: Method 2

Another way to request payment by email is to return to the invoice record. Select the Payment button and choose Request Payment.

Now that the payment link has been inserted, you can email the invoice and payment request out to your customer.

Once you send the email, your customer will receive an email similar to the example shown below. By clicking Pay Invoice By Credit Card, your customer will be able to enter their credit/debit card information or set up a bank transfer.

Once the payment has been processed, the status of the invoice record in FieldPulse will now say Paid. You can view the payment history under Payments as well.

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Mobile App

The process for emailing payment requests from the mobile app closely mirrors the process in the web app.

Mobile App - Method 1

You will first navigate to the Sales tab at the bottom of your screen and select Invoices. Then, open or create the invoice record for which you want to send an email payment request. Once on the invoice record, select Actions.

Next, click Generate Preview.

Now you will view the invoice. If everything looks good, select Send.

Now press Email to Customer.

Your last step will be to toggle on Include Payment Request, Credit/Debit Card, and Bank Transfer (if applicable) and press Send.

Mobile App - Method 2

Another way to request payment by email is to return to the invoice record. Select the Payment button and choose Send Payment Request via Email.

Select Insert Payment Link into Email.

Now that the payment link has been inserted, you can email the invoice and payment request out to your customer.

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Processing Payments in FieldPulse

Here’s how to process payments in our mobile apps on iOS and Android. The card information can be typed in, scanned, or swiped.

Web App

Here’s how to process payments via the WebApp. This would most likely be used for over the phone payments.

To start, go to the invoice record that you are looking to collect payment on and click on Payment.

From here, a window will pop up - select Take Payment.

Once the card details have been entered, the Charge Card button in the lower right-hand corner will become available. Once you click, the payment will be collected. Then you will see the status of the invoice marked as Paid or Partially Paid depending on the amount you collected. This will also create a payment record under the invoice - to view your payment history select Payments from the top of the invoice record.

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Mobile App

You will first navigate to the Sales tab at the bottom of your screen and select Invoices. Then, open or create the invoice record for which you want to collect payment.

Once on the invoice record, select Payment. Then select Collect Payment.

To enter the card details, you can type in the fields below or select the credit card icon to scan the card with your camera and collect the payment.

Once you press Collect Payment, this will update the invoice status to Paid or Partially Paid and create a payment record under the invoice record.

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Refunds in FieldPulse

To learn more about processing refunds in FieldPulse, Refunds.

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FieldPulse Payments Portal

FieldPulse Payments is fully integrated into the FieldPulse platform, streamlining the payment process for all users. Gone are the days of juggling separate logins and setting up individual accounts for each team member. With this integration, payments are now conveniently linked to their corresponding invoices, along with projected deposit dates, making financial management more efficient. You can also easily manage chargebacks, enhancing the overall experience and control over each transaction.

FieldPulse Deposits

You will receive a deposit on each US banking day, which is the sum of all transactions (card, ACH, refunds, chargebacks, ACH returns, etc.) that are available for deposits. Deposit timing is dependent on the payment method type:

• Standard Processing Time: Credit Card Payouts = 2 business days & ACH is 4 business days

• Next-Day Funding Processing Time: Credit Card Payouts = 1 business day & validated ACH is also 1 business day. To enable Next-Day Funding, contact a member of our team today and start enjoying faster access to your funds!

Deposit Statuses

Status	Description of Status
Processing	Deposit is processing and funds have been initiated.
In Review	Deposit has been flagged for risk review.
Succeeded	Deposit has completed processing and the funds were deposited to the merchant.
Failed	Deposit unsuccessfully attempted to process.

To access detailed information about your deposits, navigate to the FP Payments tab then click on FieldPulse Deposits.

On the FieldPulse Deposits page, you will find the following details for each deposit:

• Amount: The total sum of money that was deposited.

• Deposit Type: This indicates whether its a deposit or a payin.

• Status of the Deposit: This shows whether the deposit is pending, completed, or failed.

• Method: The method used for the deposit (e.g., bank transfer, credit card).

• Creation Date: The date and time when the deposit was created.

• Deposit ID: A unique identifier for the deposit itself.

Filtering Your Data

To filter the information displayed in each column, use the three horizontal lines (often referred to as a “hamburger” icon) located at the top of each column. This allows you to narrow down the data based on specific criteria, making it easier to find the information you need.

Exporting Your Data

If you need to share or analyze your deposit data outside of the platform, look for the export option. This feature allows you to download the data in a .csv file format. You can choose to download the deposits for the previous month, current month, or select a custom date range.

Adjusting Viewable Deposits

You can customize how many deposits are visible on your screen at one time. To do this, locate the dropdown menu in the top right corner of the screen. Here, you can select the number of deposits you want to display: 15, 30, 60, or 100.

FieldPulse Payments

You have full visibility into the movement of funds from your customer to your business.

Payments Statuses

Status	Description of Status
Created	Payin was created and waiting approval. This is an interim status.
Presenting	Payin is presented on a terminal device and waiting for the user to process the payin on the device. This is an interim status.
Authorized	Payin is authorized for processing. For Card payins, your customer’s issuing bank has placed a hold on the funds.
Processing	Payin was captured and is currently processing. The funds will move from your customer’s issuing bank to your business. This is an interim status.
Succeeded	Payin has completed processing and is available to be deposited.
Failed	Payin failed to process.
Canceled	Payin processing was canceled and no funds will be moved. This means the payment was canceled/voided after processing or canceled when presenting on a terminal device.
In Review	Payin has been flagged for fraud review.

To access detailed information about your payments, navigate to the FP Payments tab then click on FieldPulse Payments.

On the FieldPulse Payments page, you will find the following details for each payment:

• Invoice ID: This is the unique identifier associated with the invoice linked to the payment.

• Customer: The name of the customer associated with the payment.

• Amount: The total sum of money that was paid.

• Payment Type: This states whether it is a payin or refund.

• Status of the Payment: This shows whether the payment is pending, completed, or failed.

• Method: The method used for the payment (e.g., online payment, check).

• Creation Date: The date and time when the payment was created.

• Expected Payment Date: The date when the payment is anticipated to be processed.

• Payment ID: A unique identifier for the payment itself.

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Video Tutorial

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FAQs

Who is eligible to use FieldPulse Payments?

Businesses located in the United States can use FieldPulse Payments.

How can I get started?

You can begin the application process at your convenience. Fieldpulse Payments Application to start!

What are the associated costs?

There is a processing fee for debit/credit cards and ACH payments, as well as a monthly cost. Chat with our team to learn more.

Is there a transaction limit?

Your transaction limit is set at $500,000. If you need to change this limit, reach out to our team to submit documentation and request an increase!

What are the funding timelines in the United States?

• Standard Funding:

  • Credit Card Payouts = 2 business days

  • ACH = 4 business days

• Next-Business Day Funding:

  • Credit Card Payouts = 1 business day

  • Validated ACH = 1 business day

Daily Cutoff Times

PAYIN TYPE	DAILY CUTOFF
Card	11:00 PM ET
ACH	9:00 PM ET

Does FieldPulse deduct the processing/merchant fee from the deposit account or the subscription account on record with FieldPulse?

With FieldPulse Payments, you will see two separate daily transactions in your bank account:

1. A total deposit reflecting the overall value of the payments you processed.

2. A billing fee representing the total of all payment processing fees.

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Have additional questions?

Contact us at [e-mail] or use the chat feature in the bottom right corner of your screen.