Is there a way for a client to silence the incoming ringing on the web app when they aren't on an active call?

Is there a way for a client to silence the incoming ringing on the web app when they aren’t on an active call?

Yes, there is a way to silence the ringing without using Do Not Disturb. You can click the chevron icon (a small downward arrow) on the Engage or main app screen to silence the ringing for incoming calls.

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How to Silence Incoming Calls

To quickly silence the incoming ring on the web app:

1. Look for the Engage interface on your web app.

2. Find the chevron icon (chevron pointing down) and click it.

This action will mute the ringing sound for all incoming calls, allowing you to focus on other tasks, like a meeting on your computer, without being interrupted by the ringing sound.

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Have additional questions?

Contact us at [e-mail] or use the chat feature in the bottom right corner of your screen.