Can I generate a report comparing estimated job duration to actual job duration, as well as a report on how often a technician is late?

Can I generate a report comparing estimated job duration to actual job duration, as well as a report on how often a technician is late?

Yes, both types of reporting are possible, but they require comparing data from different sources.

Job Duration Report

You can pull a report that compares the estimated (scheduled) duration of a job against the actual duration.

• Estimated Duration: This is based on the time you scheduled the job for.

• Actual Duration: This is based on the technician’s clock-in and clock-out times recorded in the timesheets for that job.

Technician Punctuality (Late Arrivals)

You can track technician punctuality by comparing the scheduled arrival window to when the technician actually started work.

• Scheduled Arrival: The designated time frame set for the job.

• Actual Arrival: This can be determined by tracking when the technician first updates the job status (e.g., clicks “On the Way” or “Started”).

Note: The technician’s clock-in time would be on a separate report (timesheet report), but comparing the job’s scheduled arrival window to the time they click a given custom status is the most direct way to evaluate late arrivals against the job schedule.

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This article also relates to: Job, Invoices/Estimates